The Benefits of Artificial Intelligence in The Workplace
If you’re familiar with Alexa, Siri, and Clever Nelly, then you’ve come into contact with artificial intelligence. Artificial intelligence, also referred to as AI, is a complicated mix of mathematics, computer science and other sciences. The basis of artificial intelligence is to replicate human cognitive abilities in machines. Below we explore the benefits of using artificial intelligence at the workplace.
1. Staff Orientation
New employees are often bombarded with all sorts of information in a bid to get them accustomed to their new workplace. AI tools such as Clever Nelly can come in handy. Information can be drip fed to new recruits over a couple of days or weeks. This way they never feel left out of the loop as they acclimatize to the new job.
2. Enhances Productivity
AI frees up HR by making it easier to train staff. They can learn new skills and get certifications in a completely self-directed manner. It also takes away the monotonous and time-consuming task of setting up meetings and answering the same questions every time. AI can also help monitor employee performance and suggest areas of improvement.
3. Fast Data Entry
If you work in a place where you deal with a lot of documents such as a law firm, then you appreciate the amount of time spent poring over documents and entering data. AI can easily take over such tasks where it scans and retrieves the desired data leaving you with time to do the things that really matter.
4. Faster Data Analysis
Today, business is driven by data. Data can help you understand your customers, develop better products, improve your marketing channels and get ahead of the competition. For this reason, data analysis is a time critical operation. AI can help with data analysis and evidence-based reasoning to help improve decision-making. For example, AI can recommend better products for each customer based on their habits. This allows you to make a personal connection and improve customer satisfaction overall.
5. Fraud Prevention
Fraud is a big problem for many businesses, especially in the financial sector. It is important to detect and stop fraud in real time to prevent pilferage. For example, AI can be used to detect fraudulent claims in an insurance company by scoring each claim that comes in. This is one of the major benefits of AI in the workplace.
6. Efficient Customer ServiceCustomer service can be a frustrating and time-consuming job. AI has made it possible for customer service agents to handle only the most pressing customer queries leaving the rest to chatbots. While chatbots lack the personal touch required by customers, tools such as DigitalGenius are changing the game by making interactions with customers more human-like.
7. Risk Elimination
AI comes in handy in areas where the job is too risky and could lead to injury or even loss of life. A case in point is space exploration where conditions are not conducive for human survival. A pre-programmed robot will be sent to Mars to carry out explorations and carry samples without putting lives at risk.