5 Customer Service Strategies with Mobile Technology
Mobile forms are increasingly redefining how companies conduct business. Over the recent past, there has been a gradual but steady shift by companies away from the traditional use of tedious and dreary paper forms to the more tech savvy, highly efficient and easy-to-use mobile forms. With improved processes, as a result, customers are today happier than they were during the era of paper forms. Among the reasons for this is the fact that the issue of lost documents or stained paper forms written in an almost indecipherable language is long gone.
Mobile forms provide your field workers with a more efficient method of serving customers without having to carry huge stacks of crumpled paper forms, as was the case in the past. To keep customers happy, mobile forms are set to redefine ‘customer service’ in the following ways.
1. Reduction of Errors
Because mobile forms capture data automatically, you can minimize the offchance that you will enter the wrong information or data. This is because mobile forms are easy to manage. They feature templates that field workers and customers find easy to use. When work orders are linked to a mobile form, the system automatically populates form fields such as the work order and customer numbers.
With mobile forms, you only enter data once. Due to the reduction in manual entries, errors are minimized. It also means that you don’t have to hire a cryptographer to decode the indecipherable handwriting from a field technician or ferret out phone numbers buried underneath a dirt smudge.
2. Mobile Forms Provide Instant Overviews
You can instantly access data on mobile forms from the back office. Having real-time access to crucial data in summary form can be critical, especially when you need to make quick decisions or resolve disputes. With this feature, you are able to provide your field team with instant feedback and support whenever called upon. The beauty with mobile forms is that other platforms can access and process data and information they transmit. Using a laptop at the back office, you can analyze data and track trends by observing the dashboard for metrics and the actions of your field team. You can synchronize all these activities in real time. You can also capture data and instantly share it with your field teams to help them serve customers more efficiently.
3. Meet Customer Needs and Assure Compliance
For your field teams to provide the best service to customers, make sure they meet all the compliance requirements. These range from making sure they have the right levels of authorization, to ascertaining they have certified field equipment or field personnel. With mobile forms, you can easily show employees what data they will need to log in when attending to a client.
4. Mobile Forms Save Costs
Due to their increased efficiency, mobile forms result in huge savings. Time is no longer wasted hunting down paperwork or desperately waiting for a fax to go through and hope it will be legible on the other end. Instead, time is spent keeping clients happy by serving them promptly and efficiently. Besides, the improved workflow results in better profits and a well-remunerated workforce. At the end of the day, the improved efficiency can only be good for everyone.
5. Fewer Mistakes Mean Faster Payments
Mobile forms allow your field teams to quickly bill clients for services rendered. The result is expedited payments and a healthy cash flow. Field teams can use mobile forms to submit work and log invoices while at the same time attaching all documentation and information relevant to a particular client’s order. All these can be synchronized in such a way that clients are promptly and efficiently served while at the same time ensuring that payment for services rendered is expedited.
Having your field teams equipped with mobile forms can result in greater efficiency, a satisfied clientele, a motivated workforce, and higher profits for your company.